CompTIA A+ Certified MSP Tier 1 Experience 24/7 Operations Reliability

Enterprise IT Support with a Homelab Mindset.

Hi, I’m Joel Garcia. I help organizations keep users productive and infrastructure secure across multi-tenant environments using Microsoft Entra ID, Active Directory, Intune, Microsoft 365, and ConnectWise—backed by hands-on virtualization and Linux administration.

Get in Touch View / Download Resume (PDF) Inspect Homelab →

M365 / Entra Identity & Cloud Admin

Intune MDM Endpoint Compliance

Proxmox + Docker Self-Hosted Infrastructure

joel@dadbuntu: ~ (zsh)

joel@joelg.pro:~$ whoami --verbose

Name: Joel Garcia

Role: IT Support Specialist / SysAdmin

Location: Doral, FL (Open to Onsite / Hybrid / Remote)

Certs: CompTIA A+ | Network+ (In Progress)

joel@joelg.pro:~$ systemctl status core-stack

[● ACTIVE] Active Directory & Microsoft Entra ID

[● ACTIVE] Microsoft 365 Admin & Exchange Online

[● ACTIVE] Microsoft Intune (MDM/MAM Policies)

[● ACTIVE] Fortinet VPN / DNS / DHCP Diagnostics

[● ACTIVE] ConnectWise & Jira Service Management

joel@joelg.pro:~$ uptime --sla-adherence█

01 // CAPABILITIES

Technical Skills & Enterprise Stack

Hands-on administration and troubleshooting across modern cloud identity, endpoint management, networking, and virtualization.

🔐

Identity & Cloud Administration

Managing user onboarding, offboarding, group policies, and secure access across multi-tenant environments.

💻

Endpoint & Device Management

Maintaining endpoint health, compliance policies, software deployment, and cross-platform user support.

🎫

Ticketing, RMM & Support Ops

High-accountability incident lifecycle management, clear diagnostic notes, and strict SLA compliance.

🌐

Networking & Connectivity

Diagnosing remote connectivity bottlenecks, VPN tunnels, name resolution, and local wireless issues.

🖥️

Virtualization & Linux Infrastructure

Building and maintaining virtualized server environments, containerized apps, and storage arrays.

🔧

Hardware Diagnostics & Repair

Component-level troubleshooting, teardown, storage recovery, and preventative maintenance.

02 // CAREER TRACK

Professional Experience

Combining fast-paced MSP technical support with years of calm, high-touch communication in 24/7 high-security environments.

IT Support Specialist (Remote)

Miles IT Multi-Tenant Enterprise MSP

Jul 2026 – Sep 2026

Provided Tier 1 remote technical assistance across multi-tenant enterprise environments, managing incident lifecycles, prioritization, ticket documentation, and escalations via ConnectWise and Striven.
Administered user onboarding, offboarding, and access lifecycles in Active Directory, Microsoft Entra ID, and Microsoft 365 Admin Center.
Monitored and maintained Windows 10/11 endpoint health, mobile/peripheral devices, and compliance policies utilizing Microsoft Intune.
Troubleshot remote user access and network connectivity issues involving Fortinet / FortiClient VPN, local Wi-Fi, DNS, and DHCP configurations.
Enforced credential security, MFA verification, and secure internal password management protocols using Bitwarden.

Front Desk Associate / Security Operations

Bal Harbour Towers · Bal Harbour, FL

May 2019 – Present

Deliver calm, responsive, and discreet communication as the primary point of contact for residents, vendors, and executive personnel, providing phone-based support and white-glove service.
Accurately log facility incidents, maintenance work orders, and technical events, mirroring enterprise Helpdesk ticketing standards.
Manage physical access control systems and identity verification, maintaining strict compliance with security protocols across evening and overnight shifts.

Independent Hardware Diagnostics & Repair

Freelance / Self-Employed

Ongoing

Diagnose and repair hardware, firmware, and component issues across laptops, desktop systems, and handheld devices.
Conduct component replacements (storage drives, RAM modules, display panels) and OS reinstalls with complete data preservation.

03 // LAB & INFRASTRUCTURE

Self-Hosted Lab Environment ("Dadbuntu" & Proxmox)

I don’t just study IT concepts—I deploy and break-fix them at home. My self-hosted lab lets me test enterprise network topologies, virtualization, and containerized services safely.

ARCHITECTURE TOPOLOGY

Hypervisor & Host Layer

Proxmox VE & Ubuntu Server ("Dadbuntu")

Multi-VM virtualization, hot-swap storage management, automated snapshot & backup routines.

▼ Virtual Bridge / VLAN & Subnet Routing ▼

VM / Container Host

Docker & CasaOS

Containerized service orchestration, isolated bridge networks, volume mounts, and port management.

Network Services

DNS, DHCP & Routing

Local name resolution, subnet segmentation, firewall rules, and remote connectivity testing.

Enterprise Sandbox

Windows / Linux Test VMs

Testing group policies, permissions, OS deployment, and break-fix recovery scenarios.

Why This Matters for Your Team

Because I run my own virtualization and Linux infrastructure at home, I understand what happens behind the ticketing dashboard—from DNS propagation and port conflicts to hypervisor storage and container networking.

              Key Lab Capabilities Practiced
              Multi-VM resource allocation & Proxmox VE administration
Docker container deployment, updates & log inspection
Local network routing, subnetting & DNS troubleshooting
Automated backup scheduling & disaster recovery verification

            

04 // CREDENTIALS

Certifications & Education

VERIFIED CERTIFICATION

CompTIA A+ Certified

Validated foundational expertise in enterprise hardware, operating systems (Windows, macOS, Linux, mobile), networking, virtualization, and operational security.

IN PROGRESS

CompTIA Network+ Preparation

ACI Learning — Deepening expertise in routing, switching, VLANs, network security, and enterprise troubleshooting.

COMPUTER SCIENCE

CS50: Introduction to Computer Science

Harvard edX — Algorithmic thinking, systems fundamentals, memory, and software engineering principles.

DEGREE

Associate in General Education

Completed foundational collegiate coursework (2010 – 2011).

05 // HIRE JOEL

Ready to Hit the Ground Running on Your Helpdesk or IT Team.

Whether you need a detail-oriented Tier 1/Tier 2 Support Specialist, an M365/Entra administrator, or someone who stays calm under pressure and documents every ticket cleanly—let’s talk.

📍 Doral, FL 33178 (South Florida / Remote)

📞 786-683-8863

✉️ hire@joelg.pro

Email hire@joelg.pro View Resume (PDF) Download .DOCX Version